Senior Client Service Officer

Permanent employee, Full-time · Zurich

What we are looking for

We are actively seeking an experienced and motivated Senior Client Service Officer to join our Client Service team at TradeXBank AG in Zurich. Following the sale of the former Sberbank (Switzerland) AG in early September 2022, the bank was renamed TradeXBank AG. This is an exceptional opportunity to be part of the bank's transformation, as we rebuild and revitalize our Commodity Trade Finance (CTF) franchise. This is also an ideal time to join our team, as you will have the opportunity to make a significant impact and be part of our exciting journey towards reestablishing TradeXBank AG as a leading player in the CTF industry.

We are looking for a dynamic person with good problem-solving skills, well organised, structured, team player who will be committed to the service of clients and internal stakeholders alike. The candidate will be required to cover all aspects of the client lifecycle.

Your responsibilities

Deliver exceptional service to all clients and stakeholders of the bank across all products
Collect and verify client KYC documents adhering to company, compliance and legal regulations
Direct communication with prospects in the account opening phase to obtain required information and assist in their queries
Onboard and off-board clients, ensuring all details and records are entered/removed correctly in banking systems
Deal with day to day queries from existing clients within established deadlines and existing policies ensuring adherence to all Internal controls
Manage the client account lifecycle as well as administration of client’s data within the core banking systems
First line of defence for all client payments through sanctions checking
Manage and update corporate and financial institution’s SSIs and static data
Maintain client records both physically and electronically
Ensure all controls are followed in relation to the team's processes and procedures
Derive/update processes, procedures and metrics
Process client manual payments/FX transactions – identify and verify clients and client details
Manage compliance and settlement queries on payments
Deal with e-banking queries and issues as well as yearly preparation of customer profile review

Your profile

Minimum 5 years’ experience in a similar customer/client facing role within a bank or financial institution
Strong understanding of the end to end KYC and client on-boarding processes
Excellent Knowledge of and full understanding of AML/KYC/CDB regulations and industry guidelines
Experience with compliance requirements for onboarding and KYC
Strong interpersonal and excellent communication (verbal and written) skills
Able to work collaboratively in a team as well as independently
High level of attention to detail and quality
Good time management and organizational skills with the ability to meet strict deadlines under pressure
Very good knowledge of Microsoft Office, Avaloq experience would be an advantage
Fluent in German and English, other languages are a plus
Swiss/EU passport or valid Swiss work permit

Your team

Dynamic team covering all aspects of Client Service
Good team spirit, working as a strong and close team
Close exchange and collaboration with all teams and top-level management
Next to the day to day work, the team is involved in various projects for the benefit of the bank
Flat hierarchy, flexible roles and work conditions

What we offer

A bank that offers market competitive remuneration and additional benefits to Its employees
A bank that values its employees and takes care of them
A place where employees can develop personally and professionally and have an impact on the bank's business and success
An exciting place to work where you can be part of a growth and success story with some start-up characteristics, where individual contributions matter

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About us

Following the sale of the former Sberbank (Switzerland) AG in early September 2022, the bank was renamed TradeXBank AG. This is an exceptional opportunity to be part of the bank's transformation, as we rebuild and revitalize our Commodity Trade Finance (CTF) franchise.

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in TradeXBank AG. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruitment@tradexbank.ch.